Privacy Policy
Shoreline Lumen LLC ("Shoreline Lumen," "we," "us") designs and installs permanent, landscape, and holiday lighting in Panama City Beach, Florida and surrounding areas. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website at shorelinelumen.com and to information you give us through our website forms and through lead forms on Facebook and Instagram.
Information we collect
- Information you give us: your name, phone number, email address, property address or zip code, whether you own your home, the services you are interested in, and anything you write in a message to us.
- Information collected automatically: basic website usage data such as pages viewed, device and browser type, approximate location, and referring source, collected through cookies and similar technologies, including the Meta Pixel.
- Payment information: if you become a customer, payments are processed by our payment provider. We do not store full card numbers.
How we use your information
- To respond to your request, schedule a consultation, prepare quotes and proposals, and perform and support our work.
- To contact you by phone, text, or email about your request, appointments, and service. You can opt out of texts at any time (see Your choices).
- To manage invoices, payments, warranties, and customer records.
- To understand how people find and use our website, and to measure and improve our advertising on Facebook and Instagram.
- To comply with legal obligations and protect our rights.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business, and only as needed for the services they provide. These include website hosting and form handling, customer relationship management, workflow automation, messaging and phone services, email, payment processing, and advertising platforms such as Meta (Facebook and Instagram). We may also share information if required by law or to protect our legal rights.
Cookies and advertising technologies
We use the Meta Pixel and similar technologies to measure how our website and ads perform and to show our ads to people who may be interested. These tools may collect information such as the pages you visit and actions you take, and may share it with Meta. You can control ad personalization in your Facebook and Instagram settings and limit cookies through your browser settings.
Lead forms on Facebook and Instagram
When you submit a lead form on Facebook or Instagram, Meta may prefill details from your profile, and the information you submit is shared with us so we can respond to your request. We use it for the purposes described in this policy.
Your choices
- Texts: reply STOP to any text message to opt out. Message and data rates may apply.
- Email and calls: tell us you no longer want to be contacted and we will honor the request.
- Access, correction, or deletion: contact us and we will review your request and respond as required by applicable law.
How long we keep information
We keep personal information for as long as needed to respond to your request, provide our services, meet legal and accounting requirements, and resolve disputes, and then delete or anonymize it.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last revised.
Contact us
Shoreline Lumen LLC
Panama City Beach, Florida
Email: info@shorelinelumen.com